Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ApollonShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://apollonshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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top já fiz vários vou com ele, chegou antes do prazo super rápido atendente foi muito educado agradeço.espero em breve novas compras com voceis obrigado
Arrived in perfect condition. Working well so far. Is important to follow the recommendations of use because there is a learning curve to drive. Start in broad and without wind to learn the control commands. Slowly improving dexterity with the device.
Very good, just took 69 days to get more came right
Wonderful product
Discretion is quite correct. It came with all and more the 3 batteries as described ..... was dispatched fast delivered early.
Product equal to the image. Good performance and very tough.
Excellent product and very good, came super fast even though I asked it to the other side of the world, excellent!
Great little drone, works perfect, no problems yet
So the camera has not the quality as see the description but odrone and great top
as described, bit complicated for beginner,
Very good product came well packed like Super recommend
Produto chegou conforme anúncio. Vendedor atencioso.
Fast delivery
,perfect perfect
Excellent Product loved
Produto conforme anúncio...
Took with three batteries and 1.5 hours of shooting. Camera resolution is good. price-quality ratio is quite acceptable
Very good I arrive in the estimated time and true to the description.
Very good product!
Excellent shipping time. And excellent communication with the store.
Easy to fly. App works great. Amazing 4k pictures and great video quality. I received it a few days ago and flew it numerous times over the last few days. Really enjoy how simple the remote and app work together.
The crater came as stated. Everything works flying. The only thing you need to set up. A great gift for his son on a birthday
The copier is the same as in the pictures. A light, small breeze is already falling. Maneuverable, quite easy to manage.. It's worth your money. Recommend.
The store communicated that the orange drone was out of stock, and I agreed to change it to gray. The perfect budget drone. Perfect image stabilization. The camera quality has been tested on an 8k TV and it is great. I have to recommend this drone and I am very satisfied.
I highly recommend the store, I sent the goods quickly, the delivery time is 7 days, the goods match the description and the picture, the quadcopter is good, I ordered in a bag with 3 batteries and a 32 GB card, everything came, the track is tracked all the way. It was packed well, you can see in the photo, in a simple package,I am very pleased with this seller.