Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ApollonShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://apollonshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
gave Simple Coat Rack Stainless Steel Single Rod Clothes Hanger Tree Shaped Display Stand Balcony Drying Rack Floor Clothing Hanger as a present to my colleague. instant happines!
i didn't even have to wait till Simple Coat Rack Stainless Steel Single Rod Clothes Hanger Tree Shaped Display Stand Balcony Drying Rack Floor Clothing Hanger is on sale - i am more than happy with its price right now
Matches the description. No drawbacks
Simple Coat Rack Stainless Steel Single Rod Clothes Hanger Tree Shaped Display Stand Balcony Drying Rack Floor Clothing Hanger with a discount was a really lovely purchase. i am sure i will order again next month
I'm happy. I did not use it yet, but everything looks fine.
is just like my pal wanted. thanks!
bought a new here. not disappointed!
was pleasantly surprised with the order
arrived in excellent condition. good quality. thanks to store. would advise.
arrived safe and sound. looks great.
Very good . I like the quality. The store was attentive and cooperative.
Shipping was very fast. Quality of the is really good. Highly recommend this shop :)
far better than a similar one i bought offline
perfectly made, no reason to worry
no doubts, a great
Buying online has never been more satisfying. Terrific store!
This inexpensive Simple Coat Rack Stainless Steel Single Rod Clothes Hanger Tree Shaped Display Stand Balcony Drying Rack Floor Clothing Hanger turned out a really great solution for me
Thank you! Received exactly as in the description.
It was exactly what I ordered. thanks so much
The transaction with you is so successful and happy... I hope we can have more transactions in the future...
I received it quickly
Finally received the baby I need, the things are very good, the price is good and cheap, thank the shopkeeper! To be honest, this is my Taobao shopping to make me the most happy shopping. Whether it is the attitude of the shopkeeper or the items, I am very satisfied. The shopkeeper's attitude is very professional aFinally received the baby I need, the things are very good, the price is good and cheap, thank the shopkeeper! To be honest, this is my Taobao shopping to make me the most happy shopping. Whether it is the attitude of the shopkeeper or the items, I am very satisfied. The shopkeeper's attitude is very professional and enthusiastic. He can answer all questions and reply quickly. I asked a lot of questions. He didn't feel bored and would answer me seriously. I would like to expnd enthusiastic. He can answer all questions and reply quickly. I asked a lot of questions. He didn't feel bored and would answer me seriously. I would like to express my sincere respect to the shopkeeper.
The goods from China arrived in 2 weeks, packed very well, tracked throughout the delivery, thank you very much to the store!
Baby received, the packaging is very strong, should be a good, first give praise
The delivery speed is very fast, the packaging is very careful and strict, and the service attitude of the logistics company is very good.
Just received the goods, very good, value for money!! After come back!