Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ApollonShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://apollonshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Buying from this store was a good choice. price is pretty low yet the quality is amazing
super ! not that expensive but the quality really good!
thanks, is amazing!
is a great purchase. I'm glad I bought it here.
It's great that the store offers such a low cost for . Thanks!
first class item and service!
is of a cool quality
an excellent , worth the money!
Very beautiful! Arrived well packed and protected. Thanks!
Excellent goods, fully corresponds to the description. Delivery was fast enough.
I am very happy with the store. My was delivered before the date. Good deal!
The Simple Clothes Hanger Floor Coat Rack Bedroom Shelf Double Pole Storage Rack Home Furniture Barra de ropa Clothing Drying Rack was offered with a fair dcisount, so how could i resist the temptation :-)
I'm really glad I managed to get Simple Clothes Hanger Floor Coat Rack Bedroom Shelf Double Pole Storage Rack Home Furniture Barra de ropa Clothing Drying Rack online with such a prompt delivery and on such a low price
super made
came very quickly, for two weeks. Thank You!!
was packed very well. very cool... came fast. recommend.
Thank you very much! Like this product :)
Very happy with the ! Also very fast shipping!!
I liked the hanger, but went very long and did not track! If ready more than two months to wait, then order
Very good
Worth recommending
I will come back again
РАЗОЧАРОВАНИЕ. Очень хлипкий шкаф, те бутылки на картинке у них, этот шкаф сможет выдержать только ПУСТЫМИ. Продавец лжец. заказала 30/8 он до 14/9 врал что отправил. везде сколы, завысил цену для таможни, доплатила ещё 17€! Очень дорого заплатила за мусор которым не буду пользоваться. Если бы не дорогая пересылка вернула бы хозяину. открою спор. скину фотки моего шкафа где видно что это не шкаф, это ПРОБЛЕМА.Те крючки по бокам пластик второй раз не прикрутятся, внутри сломается. ставлю много звёзд чтоб опубликовали отзыв. Ещё раз НЕ закажу и другим не советую. Но это только моё мнение.
The goods did not reach me, opened a dispute, the money was returned, although, the store assures that the goods were shipped, but where he, I have no idea. For refund 5
Baby is exactly what I need. When I received it, the package was complete. What surprised me after opening was that the baby was better than I thought! Had to give a thumbs up. I will come again next time I need it, so please the shopkeeper to give a discount!
The price is good, the quality is good, the express delivery is good, the boss is good.
I will review it in the future.
Dongdong is very good, better than the desired effect, good store
The owner's service is very good, and the baby is also very cheap! After certain to come!