Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ApollonShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://apollonshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excellent product! no problems with delivery. color is exactly that I needed. thank you :)
I've bought with a great discount, and I have received it already
There are really friendly customer service. I had a lot of questions and it all was answered. I recommend buying here! Definitely!
Such a low cost is a good buy, i liked the store a lot
Well, that's it. I already had such a bag, but because I broke it, I bought this one. So, the quality fell straight in times. And materials, in places others are used, and sewn krivovato. When you hold in the hands of two at once, it is striking, how much production has deteriorated (((
Like everything is fine, somewhere where the strings stick out and so everything is gut. Thank you!
Thanks a lot! Arrived fast and safe! I'm suuuuper happy!
The store was very friendly and professional!! The was all exactly as described, the quality was excellent! Shipping was very fast! I highly recommend this shop, I will definitely buy again! Thank you so much!
as good as always. will order again soon
recommend the :)
even for a small budget Original Xiaomi Mi Backpack Urban Leisure Chest Pack Bag For Men Women Small Size Shoulder Type Unisex Rucksack Backpack Bags La is a well-reasoned, useful and pleasant buy. i wasn't disappointed, just the opposite
Excellent!
matches the picture in full. i'm pleased
awesome , recdommend
Brand new Original Xiaomi Mi Backpack Urban Leisure Chest Pack Bag For Men Women Small Size Shoulder Type Unisex Rucksack Backpack Bags La is always a good buy, especially at such a price. really really really glad i opted for it
I received within a couple of weeks. Like it so much.
made a nice deal ordering this , can totally recommend
Выглядит очень круто и качественно
Excellent, very good quality. Thank you!
Excellent product! Roomy and beautiful!
Shipping free original days to arrival design was the 9th day on arrival at good and product is also Arthur was four key
Backpack arrived in perfect condition and really is original and quality! It took a little but arrived.
The bag is super. As in the company store one in one.
Great quality. Metal hooks. Good size pockets.
Very roomy, quality top, Super!
Backpack Super!!! We have it cost 2 times more.
Excellent bag for every day.
That's what I expected. Quality is good. I did not find any sticking thread)
Came in 8 days, track code tracked. The bag is cool, how good the quality will show time.
Very high quality bag. All satisfied
Cool backpack, fast delivery. Everyone is happy))
Quality materials and accessories. Light and comfortable. What you need for the summer