Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ApollonShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://apollonshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice stuff! Recommend this
Thanks for fast shipping! The is better than I expected!
I acquired my parcel in several days and I couldn't be more pleased! It appeared extremely high-quality. I had never spotted something like it by that day. I'm so lucky I attained it though, because it is admirable! Now this is perhaps my number one item and number one miracle that I have had from ordering online. If I could value this thing higher than 5 stars, I would. I'm convinced I'll continue to enjoy it.
quite a high quality for such a humble price
After a long search I can safely say it's the best price for Multilayer Shoe Cabinet Vertical Space Saving Nonwoven Shoes Shelf Organizer Simple Combination Stand Holder Entryway Shoe Rack out of all the other options.
Very good quality, fast delivery. Recommend this store
Well I haven't opened it yet
Bought on sale, never regretted the purchase
Fast and perfect!
I liked it very much! Minsk reached a month. Neatly packed. Collect even a child in a state. It turned out to be unexpectedly light and thin, but not flimsy and does not shake.
Great quality ^_^ loved it very much!
very good! Thank you!
Way to go, seller! seems like I made a good bargain, really happy with the purchase.
Very rare genuine product, the most satisfied online shopping experience
Recommended by my friend, really good
Very novel product
A product that you can buy
Good value for money
The shelf is so-so. Very thin and flimsy tubes. As well as plastic fittings. There are no zippers on the sides on the case. I ordered from another store more and for only 1000 rubles. There and the accessories are stronger. Not worth your money. Can find better
Looks good. Holds loads of shoes. Easy to install.
Super, perfect! Thank you!
came earlier than expected. I've not mounted it yet but it looks ok
Super, wanted metal tubes to be black, but store late replied. otherwise all is well