Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ApollonShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://apollonshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was worried about safety of free delivery, but arrived in really excellent condition and in time. Thanks a lot!
Looks like on picture. Thanks!
I think it is a good price for Multilayer Shoe Cabinet Simple Dustproof Home Space-saving indoor Assembly Nonwoven Fabric With Zipper Closed Storage Shoe Rack. happy with the service!
hi good morning i received today the product thanks so much excellent service I recommend this store and the product
is good. I really like it.
best i bought online so far
My parcel has arrived quickly and very well wrapped. I am very satisfied with the product.
super nice item! my roommate is delighted with my new
Very cool product. 10 out 10!!
It is simply gorgeous!! The quality is great :)
for such a resonably priced item its quality is astonishing. i guess i'll be back for more
just perfect! I like it! Thanks!
I'm truly happy with the purchase, it offers good value for money
great packaging, i got product in great condition. Thanks. Recommend.
Thank you for great and fast shipping! `ll order again from this store!
Recommended by my friend, much cheaper than those in my own country
Good quality, very good!
Very good, especially like, customer service is also very patient, I suggest you buy Oh
todo exacto a la descripción.caben muchos zapatos,muy contenta ,tardó muy poco en llegar fácil montaje,gracias vendedor lo recomiendo.
nice yet to fix
very nice .. thank you = )
Received on time as stated. It's going easily and quickly. It is only necessary to iron through the fabric of the Cape, because. We are on it from what is folded. There was no one tie at the bottom, sewn threads) I recommend. It's stable.
me lo esperaba mucho más débil pero tengo que decir que estoy impresionada de la calidad que tiene. en cada balda caben 3 pares de zapatos talla 40. lo único malo es que la cremallera es un poco mala así que creo que será mejor el cierre de velcro. producto recomendado
beautiful just like the picture
I didn't get it but I got my money back as soon as I opened a dispute
There's no velcro up there so I can hold the door
I ordered with zippier but when the product come out no zippier but all is good quality.
I order two.but only one delivered. please delivery one more
thanks so much❤