Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ApollonShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://apollonshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
totally worth its price
Thanks for the work, everything came in good quality, I'll rate 5 stars.
Parcel. For a long time did not come to contact the store to find the parcel said lost returned money thanks for the feedback to the seller
Great quality ^_^ loved it very much!
Excellent store! fast shipping, great quality. Will order again :)
for such a resonably priced item its quality is astonishing. i guess i'll be back for more
Received Multilayer Shoe Cabinet Easy to Install Shoes Shelf Organizer Space-saving Stand Holder Entryway Home Dorm Tall Narrow Shoe Rack as described. Very good quality
Best webstore ever! happy with my purchase
Good product for the pricing, recommend at the moment.
Its same like in the picture. I am very happy. Highly recommend!
arrived without defects. Thanks for secure packaging. I give you a 5 stars.
came very quickly, for two weeks. Thank You!!
with or without a discount Multilayer Shoe Cabinet Easy to Install Shoes Shelf Organizer Space-saving Stand Holder Entryway Home Dorm Tall Narrow Shoe Rack is freat value for money
Very good . I like the quality. The store was attentive and cooperative.
The arrived faster than the expected and well packed. Overall quality is good. I'm satisfied with my purchase and store work.
The design is high-end, the quality is very good, the most important store is super patient, very careful, all aspects are first-class, lock this home, will come again.
Price quality ratio, regular. Regular finish. Low quality aluminum and poor finish.
The product is really good, consistent with the picture, no difference, really good value for money, good quality and low price. The quality is very good, I will come back next time! The delivery is awesome, praise! Fast delivery, high cost performance, give full praise!
It looks like a hill. But it looks good. Collected in 20 minutes. I have not put my shoes on it yet.
I love it and it's all come in good shape
The order came on time, went through the CDEC did not track, but the store answers immediately and the data about the location of the parcel he has. I have not yet unpacked, I will add a review later... I recommend the seller, the product was brought directly home.
Is beautiful
Great! Bigger than I thought so I'm satisfied
The shelf is light enough, it looks a little flimsy, but so far everything is holding. To the store special thanks! Several times helped to find the parcel, although the track was not tracked
Several tubes came bent, but not fundamentally, the design is very light, let's see how it will withstand the weight of shoes
I received it quickly
The goods from China arrived in 2 weeks, packed very well, tracked throughout the delivery, thank you very much to the store!
Bought from other places before is much more expensive than this store
Recommended by my friend, much cheaper than those in my own country
Excellent product, it reached in 3 weeks. They work as they should.
very good and strong and beautiful. i set it up beside my entrance door and it looks good.
I haven't set it up yet but it seems to be fine. One thing that happened to me when I got here is I had to pay 5,70 more and they haven't been able to tell me
I love it.
Delivery month. Easy to Assemble, you need to slightly remember with straightening. Looks quite worthy, shoes do not fail. Cloth is dense, waterproof on one side.