Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ApollonShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://apollonshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came fast to Canada. Item as described, it is good.
Le colis a été perdu par La Poste, donc je n'ai jamais vu ce coussin en réalité. Sinon le vendeur est communicatif et répond toujours. L'argent est remboursé avec l'aide du Service client Aliexpress
Took 2 weeks to arrive NZ. Good quality toddler pillow but my kid has not tried to sleep on any pillow just yet. Hoping he will settle with this one. Happy with my purchase.
При первом осмотре подушка очень понравилась. Наволочка веселая. Жаль, нет возможности купить к одной подушке несколько наволочек, но это не беда. Шла посылка меньше месяца. Я довольна. Ребенок тоже.
Very nice of very good quality I am very happy with the purchase I recommend is the same as the picture and shipping has been fast Thanks
The pillow corresponds to the description, very thin and light, complete with a pillowcase, the child liked
The pillow is very satisfied
Delivery 13 days. Corresponds to the description. Son in 3.7 years it is convenient to sleep from the first day. Of the minus: many raw threads from the wrong side of the pillowcase.
Just like in the picture. Very nice and looks good. Fast shipping
Good quality and helpful store.
Highly recommend - Kids Cartoon Printed Cotton Pillow matches the description in full
hi good morning i received today the product thanks so much excellent service I recommend this store and the product
Arrived in less than 20 days and great quality!!!
Excellent goods, fully corresponds to the description. Delivery was fast enough.
JUST PERFECT!!! Thanks!!
I'm super happy, everything is great, quality sooooo amazing, good store, advice!)
Pretty good , surprised it came so fast thx
Ordered on June 22, took at the post office on July 18. During the transport was folded in half. The pillow is good, there is a lock, the filler is sewn not enough. The pillowcase inside the edge is not processed. When I ordered delivery to the RB was free.
To buy Kids Cartoon Printed Cotton Pillow online on such a reasonable price is more of a miracle :-) thanks to the seller!
Exactly as in the photo
Budget from a reputable store? This is perfect!
as described. Nothing is missing.
Cute pillow, my daughter likes it very much. I will definitely purchase the pillow again if she wants another one.
just wait and see, you won't be disappointed :-) quality of just super!
Probably the cheapest price for Kids Cartoon Printed Cotton Pillow is available in this store.
New Kids Cartoon Printed Cotton Pillow available in such a convenient webstore is a true catch!
excellent product and customer service. thanks for this
A class pillow, but when came the smell is not very, after washing everything is fine
It's fine. Thank you
Very good! Very good material and comes well packed. Arrived fast. I am thinking order more. Pillowcases very beautiful
very good pillow, not too thick , but confortable
Pillow with zipper, you can get the filler and wash, pillow super store recommend)
Great baby pillow
Nice pillow. Recommended
same like photo and good
I bought this for my 5 year old son but it’s a bit small. Fast delivery
Very nice, with cover
Excellent בזמנו another one for extra
Спасибо, подушка очень хорошая, ребенок спит с удовольствием на ней
хорошая подушка и наволочка,как на картинке доставка 2 недели