Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ApollonShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://apollonshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good Day to all! The quality of the goods itself is triple. On the other hand, what do you want for such money? A toy for a child, no more. However, the drone description corresponds to 120%. Completeness is complete. Was sent within 24 hours after payment, arrived in time. The store is very adequate. Advise.
A really nice drone, compact, but stable in flight and easy to handle !! I was immediately comfortable .
Came very fast. Control presented a problem, probably in shipping but they promptly agreed to send a new. The product looks good.
Very nice, looks a lot like the photo, the fast shipping It just remains to prove to see how
Arrived in very few giorni.mo lto before expected. A lovely toy.. Now it should I try
Tomorrow testing but looks good
The drone is exactly the same as the photo and brings everything in, the shipment was very fast, arrived earlier than expected in general I am very happy.
good and nice product. super fast received within 3 days. store is very quick to respond to questions
Product received in Ceará in less than a month. Seller kept contact and quality drone is still subject to review for more time, apparently is fragile, but believe to impacts. Accompanies propellers reservations, exchange, charging cable and manual in English and Chinese.
The product arrived long before the estimated date, comes with everything that comes out in the publication and protected, now it just remains to be tested
Very top, when work will lift flight with it
As ordered, well packaged. The impression of a played. To see in use
While we tested the drone in the apartment, the controls are good. This is a budget model, it is more interesting than mini quadrics, it will go to learn how to fly
The product arrived fast I haven't tested it yet. Congratulations to the store for shipping the product with a top protection. I loved the conditions that the products arrived
It is enough to learn how to use a drone. Good quality, you have to learn the controls. The manual is not very clear to understand, but there is a lot of material on the internet. The drone is operational, delivered quickly and without damage.
The first drone. I like the day when it is fantastic and fancy taking photos. Accurate. At least once in front lawns of crash after is pretty durable looks like you have. We are more used to and this rugged miniature drones this what you show that you could actually report wine bag.
fast shipping, so fast the remote control cap comes same as ordered
His drone is definitely worth. Camera is weatherproof with minor adjustments during flying stability is ideal for packaging. Drone is instruction but youll very easily fly. Its purpose as drones are looking for turn to perform the no. But pictures and videos taken if this drone OK certainly will pull off.
In terms of price, this is a good device. It's smaller than expected. I bought the cheap version, the camera is 1080P. I am very satisfied. I will test it correctly and return for more feedback.
I love it! Looked around neighborhood, and checked my very high gutters to see if clogged. Had to use wifes i phone with it. Compact, easy to take places like the lake, camping, etc
Excellent thing, a pleasant surprise was the case and spare blades flying like excellent.
Received as advertised product, delivery fast, now just testing
It took another week of shipping. It works all right. The image looks like it's head-on.
Vendedor muito prestativo, muito bom mesmo
Great product
Very good received earlier than expected, now and connect and fun thanks.
Muito bom, mas a câmera não é 4K como na descrição.
Very attentive, had problems and it helped me, too, the delivery is very fast, 15 days for Brasília/Brazil
Thank you for the quick delivery. It's a gift for a sick friend. Thank you for giving a gift to my friend. It's thanks to you. It works well, too. perfect operation Thank you.
Received before the term, the packing is whole, all as ordered, has not yet checked the working capacity
this is a simple drone for learning how to maneuver and shoot pic for entry-level. If you're looking for a budget drone with some quality, it would be a good option. so far I love this drone!
Great drone for the money. Easy to use even for a beginner like me. High quality camera produces incredible pictures and videos